Supplier Data Processing Addendum

EXTRAHOP NETWORKS, INC.

SUPPLIER DATA PROCESSING ADDENDUM

This Supplier Data Processing Addendum (“DPA”) forms part of the Master Purchasing Agreement or other written or electronic agreement (the “Agreement”) between ExtraHop Networks, Inc. (“ExtraHop”) and the party providing the products or services (“Supplier”) to reflect the parties’ agreement with regard to the processing of Personal Information. To the extent Supplier is providing any services or products under the Agreement (the “Products”) that process any Personal Information on behalf of ExtraHop, the provisions of this DPA shall apply.  Any terms not defined herein shall have the respective meanings given to them in the Agreement or under Data Protection Law.  Each party agrees that execution of the Agreement or an Order thereunder referencing this DPA is deemed to constitute, and has the same effect as, the parties’ simultaneously executing this DPA, and the parties agree to be bound accordingly.

  • Definitions.
    • "Data Protection Law" means (a) the General Data Protection Regulation (Regulation (EU) 2016/679) on the protection of individuals with regard to the processing of Personal Information and on the free movement of such data, (b) the UK General Data Protection Regulation as it forms part of the laws of England and Wales, Scotland and Northern Ireland by virtue of Section 3 of the European Union (Withdrawal) Act 2018, (c) the UK Data Protection Act 2018, (d) the California Consumer Privacy Act, Cal. Civ. Code §1798.100 et seq. and its implementing regulations (“CCPA”), and (e) any other applicable statutes, regulations, or directives regarding the protection or Processing of Personal Information. 
    • “Order” means an order form, proposal, or statement of work fully executed by the parties and attached or otherwise subject to the Agreement.
    • “Personal Information” means any data or information relating, directly or indirectly, to an identified or identifiable individual or household and includes similarly defined terms under any applicable privacy or Data Protection Law.
    • “Process” means to perform any operations upon any data whether or not by automatic means, including, but not limited to, collecting, recording, organizing, storing, adapting or altering, retrieving, accessing, consulting, using, disclosing by transmission, disseminating, or otherwise making available, aligning or combining, blocking, erasing, or destroying.
    •  “Supplier Personnel” means Supplier’s affiliates, suppliers, subcontractors, subprocessors and agents, and all of their and Supplier’s employees and contractors.
    • “Standard Contractual Clauses” mean, collectively, (i) the controller-to-processor module for the transfer of Personal Information to third countries set out in the Annex to the European Commission’s Implementing Decision (EU) 2021/914 (the “EU SCCs”), and (ii) the UK international data transfer addendum to the European Commission’s standard contractual clauses.
  • Scope.

The parties agree that ExtraHop is a data controller and that Supplier is a data processor or service provider in relation to Personal Information that Supplier processes on behalf of ExtraHop in the course of providing the Products under the Agreement. The subject-matter of the Processing, the types of Personal Information Processed, and the categories of data subjects will be defined by and limited to that necessary to provide the Products described in the Agreement. The Processing will be carried out until the date Supplier ceases to provide the Products to ExtraHop. In the case of any conflict between the DPA and the Agreement, the terms of the DPA shall control. 

  • Data Processing.

In respect of Personal Information Processed in the course of providing the Products, Supplier (which includes Supplier Personnel) shall adhere to the following requirements:

    • Supplier will Process the Personal Information only in accordance with the written instructions from ExtraHop and at all times in accordance with Data Protection Law. Such instructions may be specific or of a general nature as set out in this DPA, the Agreement, or as otherwise notified by ExtraHop to Supplier in writing from time to time. The nature and purposes of the Processing shall be limited to those necessary to carry out such instructions, and not for Supplier’s own purposes, or for any other purposes except as required by law. If Supplier is required by law to Process the Personal Information for any other purpose, Supplier will inform ExtraHop of such requirement prior to the Processing unless prohibited by law from doing so. 
    • Supplier will Process the Personal Information only to the extent, and in such manner, as is necessary for the provision of the Products. Supplier may only correct, delete or block the Personal Information Processed on behalf of ExtraHop as and when instructed to do so by ExtraHop.
    • Supplier will not retain any of the Personal Information for longer than is necessary to provide the Products.  At the conclusion of the provision of any Products, or upon ExtraHop’s request, Supplier will securely destroy or return (at ExtraHop’s election) the Personal Information to ExtraHop. Upon request by ExtraHop, Supplier shall certify in writing that all such Personal Information has been returned or destroyed.  
    • Supplier shall comply at all times with, and assist ExtraHop in complying with its applicable obligations under, Data Protection Law. Supplier shall provide any information requested by ExtraHop to demonstrate compliance with the obligations set out in this DPA. Supplier shall not perform its obligations under the Agreement or this DPA in such a way as to cause ExtraHop to breach any of its obligations under applicable Data Protection Law. 
    • Except as otherwise required by law, Supplier will promptly notify ExtraHop of any subpoena, judicial, administrative, or arbitral order of an executive or administrative agency, regulatory agency, or other governmental authority that it receives and which relates to the Processing of Personal Information. At ExtraHop’s request, Supplier will provide ExtraHop with information in its possession that may be responsible to the order and any assistance required for ExtraHop to respond to the order in a timely manner. 
    • Supplier will notify ExtraHop immediately if, in Supplier’s opinion, an instruction given by ExtraHop for the Processing of Personal Information infringes applicable Data Protection Law. 
  • Security.

Supplier will implement and maintain appropriate technical and organizational measures to protect the Personal Information against unauthorized or unlawful Processing and against accidental loss, destruction, damage, theft, alteration or disclosure, including, but not limited to, a process for regularly testing, assessing and evaluating the effectiveness of the implemented technical and organizational measures. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful Processing, accidental loss, destruction, damage or theft of the Personal Information and having regard to the nature of the Personal Information which is to be protected and as a minimum shall comply with Data Protection Law.  Supplier will comply with ExtraHop’s Supplier Information Security Addendum found at https://www.extrahop.com/legal/.

  • Supplier Personnel.

Supplier will take reasonable steps to ensure the reliability and competence of any Supplier personnel who have access to the Personal Information. Supplier shall ensure that access to Personal Information is limited to those personnel who require such access to provide the Products. Supplier will ensure that all Supplier personnel required to access the Personal Information are informed of the confidential nature of the Personal Information, have received appropriate training on their responsibilities, have executed written confidentiality agreements, and comply with the obligations set out in this DPA. Supplier shall ensure that such confidentiality obligations survive the termination of the personnel engagement.

  • Rights of Data Subjects.

Supplier will take all steps requested by ExtraHop to assist ExtraHop in meeting ExtraHop’s obligations under applicable Data Protection Law, including ExtraHop’s obligations to respond to requests by data subjects to exercise their rights with respect to Personal Information, adhere to data security obligations, respond to data breaches and other incidents involving Personal Information, conduct data protection impact assessments, and consult with supervisory authorities. If Supplier receives a request from a data subject, Supplier shall, to the extent legally permitted, promptly notify ExtraHop. Supplier shall not respond to any data subject request without ExtraHop’s prior written consent.    

  • Transfer of Personal information from the European Economic Area and United Kingdom.

With regard to Personal Information related to data subjects located in the European Economic Area and/or United Kingdom, Supplier will not Process such Personal Information in a location outside the European Economic Area and/or United Kingdom, except: 

    • With the prior written consent of ExtraHop and on the documented instructions of ExtraHop;
    • By taking such steps as may reasonably be required by ExtraHop on an ongoing basis to ensure there is adequate protection for such Personal Information in accordance with applicable Data Protection Law; and 
    • By complying with the Standard Contractual Clauses attached to this DPA.
  • Subprocessors.
    • ExtraHop grants general consent to Supplier’s present use of subprocessors in accordance with this DPA. 
    • Supplier will provide written notice to ExtraHop of any new or replacement subprocessors. If ExtraHop objects to the use of a new subprocessor, ExtraHop shall notify Supplier in writing within ten (10) business days after receipt of Supplier’s notice, and Supplier will work with ExtraHop to change the Products to avoid Processing of Personal Information by the objected-to new subprocessor without unreasonably burdening ExtraHop. If Supplier is unable to make available such change within thirty (30) days, ExtraHop may terminate the applicable Agreement without penalty by providing written notice to Supplier, and Supplier will refund a pro rata portion of any prepaid fees covering the terminated portion of the Term.
    • Supplier must ensure the reliability and competence of any subprocessor, its employees or agents who may have access to the Personal Information Processed in the provision of the Products, and must include in any contract with such subprocessor provisions in favor of ExtraHop which are equivalent to those in this DPA and the Agreement and as are required by applicable Data Protection Law. For the avoidance of doubt, where a subprocessor fails to fulfil its obligations under any subprocessing agreement or any applicable Data Protection Law, Supplier will remain fully liable to ExtraHop for the fulfilment of its obligations under this DPA and the Agreement.
    • Upon request from ExtraHop and with commercial information removed if required by Supplier, Supplier will promptly send a copy of any agreement with its subprocessors to ExtraHop. 
  • Audit.

Supplier will allow ExtraHop and its respective auditors or authorized agents to conduct audits or inspections during the term of the Agreement and for twelve (12) months thereafter, which shall include providing reasonable access to the premises, resources and personnel used by Supplier in connection with the provision of the Products, and provide all reasonable assistance in order to assist ExtraHop in exercising its audit rights under this paragraph. The purposes of an audit pursuant to this paragraph include verifying that Supplier is Processing Personal Information in accordance with its obligations under this DPA, the Agreement, and applicable Data Protection Law.

  • Security Breach.

If Supplier becomes aware of any accidental, unauthorized or unlawful destruction, loss, alteration, disclosure of, access to, or other compromise of the Personal Information Processed by Supplier under the Agreement (a "Security Breach"), it shall: 

    • without undue delay, and in no event later than forty-eight hours (48) following the discovery of the Security Breach, notify ExtraHop and provide ExtraHop (as soon as possible) with: a detailed description of the Security Breach; the type of data that was the subject of the Security Breach; the identity of each affected person, and the steps Supplier takes in order to mitigate and remediate such Security Breach, in each case as soon as such information can be collected or otherwise becomes available (as well as periodic updates to this information and any other information ExtraHop may request relating to the Security Breach); 
    • Take action immediately, at its own expense, to investigate the Security Breach and to identify, prevent and mitigate the effects of the Security Breach and, with the prior written approval of ExtraHop, to carry out any recovery or other action necessary to remedy the Security Breach; and
    • Not release or publish any filing, communication, notice, press release, or report concerning the Security Breach without ExtraHop’s prior written approval (except where Supplier is required to do so by law).
  • State Privacy Laws. 
    • Supplier shall comply with the applicable provisions of the CCPA and other state Data Protection Laws.
    • Supplier shall not sell or share Personal Information it Processes in connection with the Agreement.
    • Supplier shall only Process Personal Information for the specific business purposes of providing services and performing under the Agreement, and ExtraHop discloses Personal Information to Supplier only for those limited and specified business purposes, except as expressly permitted by Data Protection Law. 
    • Supplier shall not combine ExtraHop Data with Personal Information obtained from, or on behalf of, sources other than ExtraHop, except as expressly permitted under by Data Protection Law.
    • Supplier is prohibited from retaining, using, or disclosing the Personal Information collected pursuant to the Agreement: (i) for a commercial purpose other than the specified business purpose, or (ii) outside of the direct business relationship between the parties, unless expressly permitted by Data Protection Law.
    • Supplier shall notify ExtraHop promptly if it makes a determination that it can no longer meet its obligations under Data Protection Law.
  • General. 
    • Supplier shall provide ExtraHop a point of contact for any issues related to data protection arising out of or in connection with this DPA. If Supplier has appointed a data protection officer to the extent that is required by Data Protection Law, Supplier will provide the contact details of the appointed person to ExtraHop.
    • In the event that any provision of this DPA shall be determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this DPA shall otherwise remain in full force and effect and enforceable. 

ATTACHMENT 1

STANDARD CONTRACTUAL CLAUSES

MODULE TWO: Transfer Controller to Processor

SECTION I

Clause 1

Purpose and scope

  • The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of data to a third country.
  • The Parties:
    • the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and
    • the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’) have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).
  • These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
  • The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2

Effect and invariability of the Clauses

  • These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
  • These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3

Third-party beneficiaries

  • Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:
    • Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;
    • Clause 8.1(b), 8.9(a), (c), (d) and (e);
    • Clause 9(a), (c), (d) and (e);
    • Clause 12(a), (d) and (f);
    • Clause 13;
    • Clause 15.1(c), (d) and (e);
    • Clause 16(e);
    • Clause 18(a) and (b).
  • Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Cause 4 

Interpretation

  • Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
  • These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
  • These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5 

Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6

Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8

Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

MODULE TWO: Transfer controller to processor

8.1 Instructions

  • The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
  • The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
    • Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

    • Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

    • Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

    • Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6     Security of processing

  • The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
  • The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
  • In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
  • The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.
    • Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

    • Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

  • the onward transfer is to a country benefitting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;
  • the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;
  • the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or
  • the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9     Documentation and compliance

  • The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
  • The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
  • The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.
  • The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.
  • The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9

Use of sub-processors

MODULE TWO: Transfer controller to processor

  • The data importer shall not sub-contract any of its processing activities performed on behalf of the data exporter under these Clauses to a sub-processor without the data exporter’s prior specific written authorisation. The data importer shall submit the request for specific authorisation at least 30 days prior to the engagement of the sub-processor, together with the information necessary to enable the data exporter to decide on the authorisation. The list of sub-processors already authorised by the data exporter can be found in Annex III. The Parties shall keep Annex III up to date.
  • Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
  • The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.
  • The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.
  • The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10

Data subject rights

MODULE TWO: Transfer controller to processor

  • The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.
  • The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.
  • In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

Clause 11 

Redress

  • The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.

MODULE TWO: Transfer controller to processor

  • In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.
  • Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:
    • lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;
    • refer the dispute to the competent courts within the meaning of Clause 18.
  • The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.
  • The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
  • The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12 

Liability

MODULE TWO: Transfer controller to processor

  • Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
  • The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
  • Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub- processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.
  • The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.
  • Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
  • The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.
  • The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13 

Supervision

MODULE TWO: Transfer controller to processor

  • Where the data exporter is established in an EU Member State: The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679: The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679: The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b)   The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14

Local laws and practices affecting compliance with the Clauses 

MODULE TWO: Transfer controller to processor

  • The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.
  • The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:
    • the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;
    • the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards;
    • any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.
  • The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
  • The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
  • The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a).
  • Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15

Obligations of the data importer in case of access by public authorities 

MODULE TWO: Transfer controller to processor

    • Notification
      • The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:
        • receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or
        • becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.
      • If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
      • Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.).
      • The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
      • Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.
    • Review of legality and data minimization
      • The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).
      • The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request.
      • The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV – FINAL PROVISIONS

Clause 16

Non-compliance with the Clauses and termination

  • The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
  • In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).
  • The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:
    • the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;
    • the data importer is in substantial or persistent breach of these Clauses; or
    • the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

  • Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.
  • Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17 

Governing law

MODULE TWO: Transfer controller to processor

These Clauses shall be governed by the law of one of the EU Member States, provided such law allows for third-party beneficiary rights. The Parties agree that this shall be the law of Ireland.

Clause 18

Choice of forum and jurisdiction

MODULE TWO: Transfer controller to processor

  • Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.
  • The Parties agree that those shall be the courts of Ireland.
  • A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.
  • The Parties agree to submit themselves to the jurisdiction of such courts.

ANNEX I

A. LIST OF PARTIES

MODULE TWO: Transfer controller to processor 

Data exporter:

Name: ExtraHop Networks, Inc.

Address: 520 Pike Street, Suite 1600, Seattle, WA 98101, United States of America

Contact person’s name, position and contact details: Legal Department, contractnotices@extrahop.com

Activities relevant to the data transferred under these Clauses: The receipt of products and services pursuant to the Agreement.

Signature and date: Accepted in accordance with and as set forth in the DPA

Role: Controller

Data importer:

Name: Supplier

Address: As specified in the Agreement

Contact person’s name, position and contact details: Notice information in the Agreement or privacy contact information on Supplier’s website.

Activities relevant to the data transferred under these Clauses: The provision of products and services pursuant to the Agreement.

Signature and date: Accepted in accordance with and as set forth in the DPA

Role: Processor

  • DESCRIPTION OF TRANSFER

MODULE TWO: Transfer controller to processor

Categories of data subjects whose personal data is transferred

ExtraHop may submit personal data to Supplier, which may include but is not limited to personal data relating to the following categories of data subjects:

−  Employees or contact persons of ExtraHop’s prospects, customers, business partners and Suppliers

−  Individuals whose data is processed by ExtraHop, where Supplier is a subprocessor

−  Employees, agents, advisors, and contractors of ExtraHop (who are natural persons)

−  ExtraHop’s authorised users of Supplier’s products and services

Categories of personal data transferred

ExtraHop may submit personal data to Supplier for the services, the extent of which is determined by the specific service performed and which may include but is not limited to first and last name, contact information, connection data, and localisation data.

Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. ExtraHop may submit special categories to Supplier for the services, the extent of which is determined by the specific service requested by ExtraHop, and which is for the sake of clarity includes but is not limited to information revealing racial or ethnic origin, criminal background, and professional trade memberships. The applicable security measures are described in the Agreement and Annex 3 to these Clauses.

The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).

Continuous basis depending on the use of the products and services by ExtraHop.

Nature of the processing

The provision of the products and services pursuant to the Agreement.

Purpose(s) of the data transfer and further processing

Supplier will process personal data solely as necessary to provide the products and services pursuant to the Agreement, and as further instructed by ExtraHop in its use of the product and services.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period

Supplier will process personal data only for the duration of the Agreement, unless otherwise agreed upon in writing.

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing

Subprocessors will process personal data solely as necessary to provide the products and services pursuant to the Agreement. The subprocessor will process personal data for the duration of the Agreement, unless otherwise agreed in writing. Identities of the subprocessor used for the provision of products and services and their country of location can be found in Annex 3 to these Clauses.

  • COMPETENT SUPERVISORY AUTHORITY

MODULE TWO: Transfer controller to processor

Identify the competent supervisory authority/ies in accordance with Clause 13

Where Supplier processes ExtraHop personal data originating from the EEA, the competent supervisory authority shall be the Irish Data Protection Commission.

Where Supplier processes ExtraHop personal data originating from the UK, the competent supervisory authority shall be the UK Information Commissioner’s Office.

ANNEX II

TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

MODULE TWO: Transfer controller to processor

Supplier will implement and maintain the security measures in ExtraHop’s Supplier Information Security Addendum found at https://www.extrahop.com/legal/.

ANNEX III

LIST OF SUB-PROCESSORS

MODULE TWO: Transfer controller to processor

Supplier shall attach the list of subprocessors to the relevant Order, or send the list or a URL containing the list to ExtraHop at privacy@extrahop.com.

ATTACHMENT 2

U.K. ADDENDUM

  • Scope of Attachment 2. The obligations set forth in this Attachment 2 apply solely to Personal Information subject to U.K. data protection law that is Processed by Supplier.
  • Incorporation of the U.K. Addendum. The parties agree that the International Data Transfer Addendum to the EU Commission Standard Contractual Clauses, as issued by the U.K. Information Commissioner’s Office under s.119A (1) of the U.K. Data Protection Act 2018 (“U.K. Addendum”) is incorporated by reference into and forms a part of the DPA to which it is attached as if fully set forth herein. Each party agrees that acceptance of the DPA shall have the same effect as if the parties had simultaneously executed a copy of the U.K. Addendum.
  • Interpretation of the Clauses. For purposes of Processing U.K. Personal Information, any references the Standard Contractual Clauses shall be read to incorporate the mandatory amendments to the Standard Contractual Clauses set forth in the U.K. Addendum.
  • Addendum Terms. Tables 1 through 4 of the U.K. Addendum shall be completed as follows:
  • In Table 1 of the U.K. Addendum, the “Start Date” shall be the Effective Date of the DPA, and the details and contact information for the “data exporter” and the “data importer” shall be as specified in Annex I to Attachment 1 to the DPA.
  • In Table 2 of the U.K. Addendum:
    • The version of the Standard Contractual Clauses set forth in Attachment 1 to the DPA shall be the version applicable to this U.K. Addendum.
    • Those provisions of the Standard Contractual Clauses applicable under Module Two shall apply to this U.K. Addendum.
    • The optional clauses and provisions of the Standard Contractual Clauses applicable to this U.K. Addendum shall be those clauses and provisions specified in the Attachment 1 to the DPA.
  • In Table 3 of the U.K. Addendum, the information required in Annexes I (both 1A and 1B), II, and III shall be as provided in Attachment 1 to the DPA.
  • In Table 4 of the U.K. Addendum, both Importer and Exporter may end this U.K. Addendum.
  • No Amendments. The terms of the U.K. Addendum have not been amended in any way except as expressly stated herein.